If requested, an online proof will be available for your review after we have received your files for print. Actual time will vary depending on our current workload. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. It is the User's responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by User's non-approval of the proof.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Nor do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. User is fully responsible for all that is contained in the final approved proof.
JUSTGETPRINTED.CO offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the User when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.
JUSTGETPRINTED.CO on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the User's responsibility to determine if they need a hard copy proof with their print order.
An order may not be canceled once it is "In Production". If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:
Orders placed, paid for and then canceled before 3pm EST on the same day may be refunded in full or booked as store credit to be applied to future orders;
Orders below $199 will not be subject to cancellation fees.
Orders from $200 to $500 will be subject to a $50.00 cancellation fee.
Orders $500 and above will be subject to a cancellation fee of 3.5% of the full order amount.
JUSTGETPRINTED.CO will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as card card-body as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with JUSTGETPRINTED.CO, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece.
Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may effect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.
No Liability for Customer Errors
JUSTGETPRINTED.CO is not liable for errors in a final product caused by any of the following reasons:
Spelling, punctuation and grammatical errors (unless its our fault)
Low resolution or low quality graphics and images
Artwork files that are not created following our specifications
Variances in color from the conversion of Pantone or RGB colors to CMYK
Errors in user-selected options such as size, quantity, paper and finish
Duplicate orders submitted by the User
Incorrect files uploaded
Incorrect file orientation
Cracking on folds
Incorrect or undeliverable shipping address
Damage to products after delivery to User
User is responsible for reviewing their files and correcting any issues prior to placing the order.
Over print and under print Policy
Due to the gang run method that JUSTGETPRINTED.CO uses, we cannot guarantee that every order will be the exact number of items which was ordered. JUSTGETPRINTED.CO can only guarantee that it will come within plus or minus 10% of the number of items ordered. Although rare, in the event of an under run, we will either refund or give you Store Credit for the amount of pieces we were "short" if over 10% of the order quantity.
Printing Turnaround Time
Printing turnaround time begins after we have received your "print-ready files", approval for your proof and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time begins after we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time will begin after we receive acceptable print-ready files regardless of when payment was made.
Orders must be paid, print-ready files received and proofs approved by 5:00 P.M. EST for printing turnaround time to begin the next business day. For example, an order for two-day printing turnaround that you submitted at 3:00 P.M. EST and approved by 5:00 P.M. on Tuesday will be shipped out of our facility by end of business Thursday. If you approve a proof on your Next Day Turnaround order by 5:00 P.M. EST on Tuesday, it will be sent out of our facility by Wednesday end of business day. Please note that there is no production or shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while Printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.
Printing turnaround time for jobs with print-ready files, approved proofs and payment is guaranteed. The exclusive remedy for failing to meet a deadline is limited to a 20% refund for every business day of delay (up to the maximum refund amount per the Return & Refund Policy above). JUSTGETPRINTED.CO will not be responsible for shipping-related costs on orders that do not go out by the due date.
GRAPHICS AND MORE
ANY GRAPHIC DESIGN ARTWORK has to come with concepts or examples in order for us to get a sense of direction on graphics to save time. A mis service fee of $50 is deducted from balance if customer wants a refund. For LOGOS we have up too 10 business days to present a mockup weekends and holidays are not included.